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Note: The settings for uploading activities in MySports Connect are stored on your watch. Follow the instructions in MySports Connect to setup your watch.Keep your watch connected when the window for MySports Connect opens again.MySports Connect installs the software on your watch. Keep your watch connected when the window for MySports Connect closes.MySports Connect downloads the latest version of the software for your watch. Click FACTORY RESET at the bottom of MySports Connect.Connect your GPS Sport Watch to your computer and wait until MySports Connect finishes updating your watch.
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To perform a factory reset on your watch, follow these steps: Check any messages shown in MySports Connect and on your watch before you disconnect your watch. Important: When you perform a factory reset, do not disconnect your watch before MySports Connect has finished restoring your watch. Your settings for uploading activities in MySports Connect.A factory reset reinstalls the software on your watch and this removes the following: You should only use a factory reset as a last resort to restore your watch or if you really want to remove all your data and settings. Only the TomTom account will remain because users may have other TomTom products linked to the same account.When you perform a factory reset in MySports Connect, all personal data and settings on your watch are deleted. TomTom will remove all data, including personal and activity data. What will happen to the user data on TomTom's side? For more information, see: Delete My TomTom account. If you want TomTom to remove your account, you can file a GDPR request form. Your TomTom account will remain as users may have other TomTom products linked to the same account. Once the services go offline, TomTom will remove both your personal and activity data. TomTom prioritises data safety and therefore we aim to be transparent on what happens to your data. You will have access to your sports data up until the end of the service, after which it will no longer be possible to log onto your TomTom Sports account. What will happen to the data on my TomTom Sports account? No, it will not be possible to sync your data with other websites.Ĭan I still download runs, trails, courses, or music onto my watch through other providers? However, you might still be able to find accessories on other 3rd party websites or marketplace sites.Ĭan I still sync my TomTom Sports Watch data with other websites like Strava or Nike+ to track my progress? Unfortunately, it will not be possible to order any accessories for your TomTom Sports watch, Golf watch, or Activity tracker through TomTom’s sales channels since we have discontinued all TomTom Sports-related products. As TomTom will no longer support/improve the software or features of the device itself, you might experience issues with currently working functionalities in the future. Your device will keep its offline functions and thus can still be usable without tracking history. You will no longer have access to your online material through the web-app or smartphone app.Īs it will no longer have access to the online infrastructure, there will not be any more updates to the device and the activity history will no longer be logged online. Your TomTom device will no longer be able to synchronise with the TomTom platforms.
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TomTom would like to thank you for your trust in our products and will continue to offer products that will help you GO faster, smarter and further on the road. While the mobile app might still be functioning on your current phone, we cannot guarantee that will be the case in the future due to new software from your smartphone manufacturer.
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You may be able to still use your TomTom Sports watch, Golf watch or Activity tracker and see your activity statistics on your device itself, but you will no longer get updates or will not be able to sync your activities to the TomTom Sports platforms and applications. The TomTom Sports mobile app, Sports website, and Sports Connect desktop application will be discontinued and permanently removed. However, over the past years, we have seen the usage decrease significantly, which has led to the difficult decision to end our support on the TomTom Sports infrastructure by the end of July 2023. Even though we did not develop new sports wearables in the last years, we continued to support our products and customers as we had a strong community that still loved and actively used our sports products. As you may know, TomTom already announced in 2017 to discontinue its Consumer Sports business to refocus on its leading position in mapping and navigation technologies.